❓ Everything you want to know

Frequently Asked Questions

Clear answers to what lab managers ask most. Didn't find your question? Message us via the chat at the bottom of the page.

Getting started

Do I need to install anything?

No. The trial is fully cloud-based — you open it in your browser instantly after signing up, with no installation.

How long does setup take?

Less than 10 minutes: sign up, your instance is created automatically, and you start issuing your first report.

Does it work offline?

Yes — we offer cloud, hybrid, and offline modes to suit labs with unstable internet.

Does it fully support Arabic?

Yes, with a full RTL interface and precise medical localization, plus 7 languages.

Data and security

Is my patients' data secure?

Yes — a separate database for each lab, AES-256 encryption for sensitive fields, and encrypted backups.

Who owns the data?

You do. Your data is entirely yours, and you can export it in open standards (HL7/FHIR) at any time.

Is there an audit trail?

Yes — a tamper-proof, hash-chained sequential log that records every sensitive action.

Where is the data hosted?

We offer regional hosting options to meet data sovereignty requirements.

Pricing and subscription

Does the trial require a card?

No — 14 days free with no payment details.

Can I upgrade later?

In one click, with no reinstallation and no loss of any data.

What payment methods are there?

Local gateways (Paymob · Fawry · Tap · PayTabs · Flutterwave) in local currency, and bank transfer for enterprises.

Are updates included?

Yes, all updates and improvements are included in your subscription at no extra charge.

Integration and capabilities

Does it integrate with my instruments?

Yes — bidirectional connectivity via HL7 v2 and ASTM with status monitoring for each instrument.

Does it support multiple branches?

Yes — centralized synchronization with a separate database for each branch.

Is there an API?

Yes — FHIR R4 and REST API for all external integrations.

Does it support e-invoicing?

Yes — compatible with ETA (Egypt) and ZATCA (Saudi Arabia).

Still have a question?

Start the free trial and see for yourself — or message us via chat anytime.

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