CLARUS® Terms of Service

These Terms of Service (the "Terms") set out the agreement between your laboratory and CLARUS® for use of our cloud, hybrid and offline Laboratory Information System. We have written them in plain, honest language because a clinical platform is a serious, long-term commitment and you deserve to understand exactly what you are buying.

CLARUS® is a tool that helps medical laboratories run safely and efficiently. Throughout these Terms we have tried to be specific about who owns what, how money works, how your data is protected, and how either side can end the relationship cleanly. Where the law of your own country gives you stronger consumer rights, those rights are preserved.

Effective and last updated: 26 June 2026. Questions about anything below can go to legal@claruslis.com, or you can reach us through in-app live chat.

1.Agreement & Acceptance

These Terms form a binding agreement between the legal entity that subscribes to or uses the CLARUS® service ("you", "the Lab", or "Customer") and the company that provides CLARUS® ("we", "us", "CLARUS®"). They govern your access to and use of the CLARUS® platform, websites under claruslis.com, your dedicated subdomain (<subdomain>.claruslis.com), our applications, APIs, and any related support and professional services (together, the "Service").

You accept these Terms when you do any of the following, whichever happens first: click to accept during sign-up or checkout; sign an order form, quote, or written agreement that references them; or begin using the Service, including any free trial. If you accept on behalf of a laboratory or other organisation, you confirm that you are authorised to bind that organisation, and "you" then means that organisation.

These Terms work together with any documents we expressly incorporate, including our order forms, the applicable Plan description, the Privacy Policy, the Data Processing Agreement (DPA), and the Service Level Agreement (SLA). If there is a direct conflict, a signed order form or written agreement prevails over these Terms, and these Terms prevail over other linked policies, unless a policy states otherwise for its specific subject matter.

2.Definitions

To keep the rest of these Terms readable, here is what the key words mean. Defined terms are capitalised throughout.

• "Service" — the CLARUS® Laboratory Information System and all software, websites, subdomains, mobile/desktop applications, APIs, documentation and support we make available to you.
• "Plan" or "Subscription" — the specific edition, tier, term and add-ons you have purchased, as described at checkout or on your order form.
• "Customer Data" — all data you or your Authorised Users submit to or generate in the Service, including patient and health records, test orders, results, reports and operational records.
• "Patient Data" — the subset of Customer Data that relates to identifiable individuals whose specimens or records your laboratory processes.
• "Authorised User" — an individual (such as a lab technician, pathologist, receptionist or manager) whom you permit to access the Service under your account.
• "Controller" and "Processor" — the Lab is the Controller of Patient Data; CLARUS® acts as the Processor, handling that data only on your documented instructions.
• "Fees" — the amounts payable for your Subscription, add-ons, usage and any professional services.
• "SLA" — the Service Level Agreement describing our availability commitment and remedies.
• "DPA" — the Data Processing Agreement governing our processing of Patient Data on your behalf.

3.The Service, Your Licence & Our Intellectual Property

CLARUS® is a Laboratory Information System delivered as software-as-a-service, with cloud, hybrid and offline deployment options. It supports the everyday work of a medical laboratory — patient registration, order entry, instrument interfacing, results, validation, reporting, billing and analytics — using recognised healthcare interoperability standards including HL7, ASTM and FHIR.

Subject to these Terms and your payment of applicable Fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your Subscription term, for your own internal laboratory operations and for the number of users, branches and features included in your Plan. This licence is for use of the Service, not a sale of software; nothing in it transfers ownership of CLARUS® to you.

We (and our licensors) own all intellectual property rights in and to the Service, including its software, source code, design, user interface, the CLARUS® name and logo, and all related documentation. The CLARUS® word and mark are protected; you may not use them except to identify the Service honestly. You retain every right in your Customer Data — see Section 7.

You agree not to: copy, modify, translate or create derivative works of the Service except as the Service expressly allows; reverse engineer, decompile or attempt to extract source code (except where that restriction is prohibited by law); resell, rent, sublicense or operate the Service as a bureau for third parties outside your group without our written consent; remove proprietary notices; or probe, scan or circumvent the Service's security or per-tenant isolation.

4.Accounts, Eligibility & Authorised Users

To use the Service you must be a lawfully operating laboratory or healthcare organisation (or be acting for one), be able to form a binding contract, and not be barred from receiving the Service under applicable law or sanctions. You are responsible for the accuracy of the registration and billing information you give us and for keeping it current.

You may invite Authorised Users and assign them roles. You are responsible for your Authorised Users' use of the Service as if it were your own, including ensuring they comply with these Terms. You must keep credentials confidential, enforce sensible access controls, and promptly deactivate users who no longer need access. We strongly recommend enabling two-factor authentication (2FA), which the Service provides.

Each laboratory operates within an isolated tenant, and access is governed by role-based access control so that staff see only what their role requires. You must notify us without undue delay at support@claruslis.com if you become aware of any unauthorised access, credential compromise or other security incident affecting your account, so we can help you respond.

5.Subscriptions, Plans, Commitment Terms, Trials & Auto-Renewal

Your Subscription is defined by the Plan you choose: its edition/tier, the included users, branches and features, any add-ons, and its commitment term (for example monthly or annual). The specifics shown at checkout or on your order form control what you are entitled to. You can typically upgrade at any time, with the change taking effect immediately and Fees adjusted on a pro-rata basis; downgrades and removals usually take effect at your next renewal.

We may offer free trials or evaluation access. Trials are provided to let you assess the Service and may have feature, time or capacity limits. Unless you tell us otherwise before the trial ends, an eligible trial may convert into a paid Subscription on the Plan presented to you — we will make the conversion terms clear before that happens, and you can cancel beforehand at no charge.

To avoid any interruption to a live laboratory, paid Subscriptions renew automatically for successive terms equal to your then-current commitment, at the prevailing Fees for your Plan, unless you cancel before the renewal date. We will give you advance notice of an upcoming renewal and of any price change affecting your next term. You can cancel auto-renewal at any time from your account portal or by contacting billing@claruslis.com; cancellation stops the next renewal and does not, by itself, terminate your current paid term.

• Upgrades: effective immediately, billed pro-rata for the remainder of the term.
• Downgrades: effective at the next renewal, so you keep what you paid for during the current term.
• Trials: clearly time- or feature-limited; cancel before they end to avoid any charge.
• Auto-renewal: on by default to protect continuity; cancellable any time before the renewal date.

6.Fees, Billing, Currency & Taxes

You agree to pay the Fees for your Plan, add-ons and any usage- or service-based charges as described at checkout or on your order form. Unless stated otherwise, Subscription Fees are billed in advance for each term, and Fees are non-refundable except where these Terms, the applicable Plan, our money-back commitments, or mandatory law provide otherwise.

To make pricing easy to read in your market, CLARUS® may display prices localised to your country and currency. Regardless of the currency shown, the contracting and settlement currency is the Egyptian Pound (EGP): converted amounts are estimates for convenience, and the EGP figure (plus any applicable charges) is what is actually charged and settles the obligation. Currency conversion, bank or card fees charged by your payment provider are your responsibility.

Fees are exclusive of taxes. Applicable value-added tax (VAT) and other government taxes, levies or duties may be added to your invoice where required by law, based on your billing location and tax status. Where you are required to withhold any tax, you will gross up so that we receive the full amount due. If you believe an invoice is incorrect, contact billing@claruslis.com within 30 days so we can review it in good faith.

If a payment fails or is overdue, we may retry the charge, suspend the Service after reasonable notice (see Section 13), and apply reasonable late charges where permitted. We will always try to reach you first — a billing problem should never be the reason a laboratory is taken by surprise.

7.Customer Data & Ownership

Your data is yours. As between you and us, you own all Customer Data, including all Patient Data, and you retain every right, title and interest in it. We do not sell your data, we do not use Patient Data for our own purposes, and we do not use it to train models or for advertising. We process Customer Data only to provide, secure, maintain and support the Service, and only on your documented instructions.

For Patient Data, your laboratory is the Controller and CLARUS® is the Processor. The details of how we process Patient Data on your behalf — including security measures, sub-processors, confidentiality, breach notification and assistance with data-subject requests — are set out in our Data Processing Agreement, which forms part of these Terms. We protect Customer Data with encryption in transit and at rest, strict per-tenant isolation, role-based access control, audit logging, and encrypted backups within a disaster-recovery framework.

There is no lock-in. You can export your data at any time during your Subscription, in standard, open healthcare formats including HL7 and FHIR, so you are never trapped. On termination, we provide a defined window for you to retrieve your data (see Section 13) before deletion. We will also delete or return Customer Data in line with the DPA and your documented instructions.

You are responsible for the accuracy and quality of the Customer Data you put into the Service and for having the right to provide it to us for processing.

8.Customer Responsibilities & Lawful Use

CLARUS® is a clinical information tool — it helps your laboratory organise, process and report on data, but it does not practise medicine, make diagnoses, or replace the professional judgement of your qualified staff. All clinical decisions, interpretations, validations and result releases remain the responsibility of your laboratory and its licensed professionals.

You are responsible for using the Service lawfully and for complying with all laws and professional, accreditation and regulatory requirements that apply to your laboratory. This includes obtaining and maintaining any patient consents, authorisations or legal bases required to collect and process Patient Data, and providing patients with any notices their local law requires. You confirm you have the necessary rights and consents for all Customer Data you submit.

You agree not to use the Service to: break the law or infringe anyone's rights; upload malware or content you have no right to use; interfere with or overload the Service or its security and isolation; or attempt to gain unauthorised access to other tenants or to our systems. You are responsible for configuring access, roles and workflows appropriately for your operations and for the actions of your Authorised Users.

9.Third-Party Integrations & Instruments

The Service is designed to connect with the wider laboratory environment — analysers and instruments, middleware, payment providers, messaging gateways, and other third-party systems — using standards such as HL7, ASTM and FHIR. We provide and support these interfaces so your laboratory can work as one connected operation.

Where you choose to connect a third-party product, instrument or service, that connection is subject to the third party's own terms and is provided by that third party. We are not responsible for third-party products, their availability, accuracy or security, and enabling an integration may involve exchanging data with that third party at your direction. You are responsible for ensuring your instruments are properly validated, calibrated and maintained, and for confirming that interfaced data is correct for clinical use.

If a third party changes or discontinues its product or interface, an integration may be affected. We will make reasonable efforts to maintain supported integrations and to inform you of material changes we are aware of, but we cannot guarantee the behaviour of systems we do not control.

10.Service Availability

We know a laboratory cannot pause, so we engineer CLARUS® for high availability and operate it with monitoring, redundancy, encrypted backups and disaster-recovery procedures. Our specific uptime commitment, how availability is measured, planned-maintenance practices, and the service credits you may be entitled to if we fall short, are set out in the Service Level Agreement (SLA), which forms part of these Terms.

From time to time we may perform maintenance or updates. We aim to schedule disruptive maintenance for low-impact windows and to give you advance notice where reasonably practical. Offline and hybrid deployments are designed to keep critical workflows running even when connectivity is interrupted, with synchronisation when the connection is restored.

The remedies in the SLA are your primary remedy for availability shortfalls. Availability commitments do not apply to issues caused by factors outside our reasonable control, your own systems or network, third-party services or instruments, or use of the Service contrary to these Terms.

11.Warranties, Disclaimers & Clinical "As-Is"

We warrant that we will provide the Service with reasonable skill and care, in line with these Terms and the SLA, and that we will not knowingly introduce malicious code into the Service. We take the security and reliability of the platform seriously and back it with the safeguards described in these Terms and the DPA.

Beyond the commitments expressly stated in these Terms, the SLA and the DPA, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement not described in your Plan.

Importantly, CLARUS® does not provide medical advice and is not a substitute for professional clinical judgement. The Service supports, but does not make, diagnostic or treatment decisions. Test interpretation, validation, result release and all clinical decisions must be carried out and verified by your qualified, licensed personnel. You are responsible for the clinical correctness of the data and results your laboratory issues. Nothing in this section limits any rights you have under mandatory consumer-protection law.

12.Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and any mandatory liability under applicable consumer-protection or data-protection law. Those rights are fully preserved.

Subject to that, and to the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings, even if advised of the possibility of such losses. This allocation of risk is a reasonable and bargained-for part of the Fees.

Again subject to the first paragraph above, each party's total aggregate liability arising out of or relating to these Terms and the Service, whether in contract, tort (including negligence) or otherwise, will not exceed the total Fees you paid or owed to us for the Service in the twelve (12) months immediately before the event giving rise to the liability. These limitations apply in the aggregate, not per claim.

13.Suspension, Termination & Data-Export Window

You may stop your Subscription from renewing at any time, and you may terminate for our material breach if we fail to cure it within 30 days of your written notice. We may suspend or limit the Service where reasonably necessary — for example, for non-payment after notice, for a serious security risk, or for use that breaches these Terms or the law — and we will aim to limit any suspension to what is needed and to restore the Service promptly once the issue is resolved.

Either party may terminate for the other's uncured material breach as described above, or where required by law or insolvency. On termination or expiry, your right to use the Service ends, and any Fees accrued up to that point remain payable. Where you have prepaid for a term we terminate for our breach, we will refund the unused, prepaid portion.

We will never hold your data hostage. After termination or expiry, we will keep your Customer Data available for export for a clearly defined window — at least 30 days — so you can retrieve it in open HL7/FHIR formats. After that window, we will delete or return Customer Data in accordance with the DPA and your instructions, unless we are required to retain it by law. If you need help exporting, contact support@claruslis.com and we will assist.

14.Changes to These Terms

Our Service evolves, and occasionally these Terms will need to change — for new features, legal or regulatory reasons, or to improve clarity. When we make changes, we will update the "last updated" date and, for material changes, give you reasonable advance notice by a sensible method such as email to your account contact, an in-app notice, or a notice on claruslis.com.

Material changes take effect on the date we state, which for changes that disadvantage you will not be earlier than the start of your next renewal term where reasonably practical. If you do not agree to a material change, you may decline it by not renewing, or by contacting us; continued use of the Service after the change takes effect means you accept the updated Terms. We will not apply a material change retroactively to a term you have already paid for in a way that reduces what you bought, except where required by law.

15.Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-laws rules. This choice of law does not deprive you of the protection of any mandatory consumer-protection rights you have under the law of your own country of residence or establishment, which continue to apply to the extent they cannot be excluded by agreement.

We would much rather solve a problem than litigate one. So before either party starts formal proceedings, we both agree to try in good faith to resolve the matter informally — please reach out to legal@claruslis.com (or through in-app live chat), and we will work with you promptly and constructively to find a fair resolution.

If a dispute cannot be resolved informally, it will be subject to the competent courts of the Arab Republic of Egypt, except where mandatory law in your jurisdiction requires that proceedings be brought, or allows you to bring them, locally. Nothing in this section prevents either party from seeking urgent injunctive or interim relief to protect its rights, data or intellectual property.

16.Related Policies & Order of Precedence

These Terms work together with the documents we expressly incorporate by reference, including your order form, the applicable Plan description, the Privacy Policy, the Data Processing Agreement (DPA), the Service Level Agreement (SLA), the Acceptable Use Policy (AUP), and the Refund & Cancellation Policy. Together they form your complete agreement with us for the Service.

If there is a direct conflict between them, a signed order form or written agreement prevails over these Terms, and these Terms prevail over the other linked policies — unless a policy expressly governs its specific subject matter, in which case that policy controls for that subject (for example, the Refund & Cancellation Policy governs refunds, the AUP governs acceptable use, and the DPA governs the processing of patient data).

17.Confidentiality

Each party may receive non-public information from the other — for example CLARUS®'s pricing, security details and product plans, or your commercial and operational information that is not patient data. Each party will use the other's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to staff and advisers who need it and are bound by similar obligations, or where disclosure is required by law.

Confidential information does not include information that is or becomes public through no fault of the receiving party, or that the receiving party already held or independently developed. The confidentiality of patient data is governed by the DPA, not this section.

18.General

These Terms, together with the order form and the policies incorporated above, are the entire agreement between you and us about the Service and replace any prior understanding on that subject. If any provision is held invalid or unenforceable, the rest remains in full force and that provision will be applied to the maximum extent permitted. A failure or delay in enforcing any right is not a waiver of it.

You may not assign or transfer these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, reorganisation or sale of the business, on terms no less protective of you. Formal notices to us should go to legal@claruslis.com; notices to you may be sent to your account contact or shown in-app. Any provision that by its nature should survive — including those on intellectual property, your data ownership, fees accrued, confidentiality, disclaimers, limitation of liability and governing law — survives termination or expiry of these Terms.