Terms of Sale and Licence

These terms apply when a laboratory tries or buys CLARUS Prime, the Windows edition of Clarus LIS, from Clarus Medical Intelligence LLC ("we"). The software itself is licensed under the licence agreement the installer shows, which you accept when you install it. These terms repeat its main points and add what concerns the purchase; where the two differ on the use of the software, the licence agreement applies.

Effective date: 23 September 2026.

1.What you buy

CLARUS Prime is one edition with every feature: registration and barcodes, results and validation, reports under your own letterhead, analyzer connection, billing, inventory, quality control, and the move of your history from your previous program. It runs on the laboratory's own Windows 10 or 11 (64-bit) computer, with or without internet.

You buy a licence to use it, not the software itself: the software and everything in it remain ours.

2.The free trial

You can install the trial from our site and use every feature for 14 days, with no payment.

When the trial ends, the program becomes read-only until you activate a licence: you keep every record you entered, and you can open, search, print, export and back it up. Nothing is deleted.

3.Price and payment

The price is the one our site shows for your country on the day you order, for one computer. It includes every feature, with no setup fee and no hidden charge.

Before you pay, we confirm with you the amount, the means of payment and the details that will appear on your invoice. Every payment receives an invoice.

4.Your licence

The licence is perpetual: it does not expire and needs no subscription. It covers one laboratory on the one computer where it is activated; one serial activates one computer.

Moving it to a new computer is done through us: the program gives you a code, you send it to us, and we release the same serial for the new computer. We do not refuse a legitimate move, such as a failed computer, a new one, or a move of premises.

You may not install the software on another computer under the same serial, sell, rent or sub-license it, or try to remove or defeat the licensing that binds it to your computer.

5.Updates

Continuous updates are free of charge for the life of your licence. The program looks for a new version by itself when the computer has internet; installing it takes a person's choice and two clicks, and the previous version is kept so that it can be restored.

We decide what each update contains. An update never removes your data.

6.Activation, and what the program sends

Activation is one request that you start. It sends your serial number, a fingerprint of the computer, the installation code, and what you type on the activation screen: the laboratory's name, your name, country, telephone and, if you give it, your email. It sends no patient data.

When the computer has internet, the program also asks us every six hours whether a new version exists, and sends with the question its licence record, a description of the computer and aggregate counts of the laboratory's work: numbers only, never a patient, a doctor or a user. Our Privacy Notice lists every item. Without internet, you can activate from a telephone and carry the activation file back.

7.Your data and your responsibilities

Every record you enter is yours and stays in a database on your computer; we have no copy of it and no access to it. Under Law 151 of 2020 on the Protection of Personal Data, the laboratory is the controller of its patients' data.

The program makes a verified backup every day and can copy it to a drive you choose. Keeping a copy away from the computer is your responsibility: we cannot recover data that was not backed up.

Clarus LIS records, calculates and reports what your laboratory enters and measures. It does not make clinical decisions, and verifying a result before it is released remains the responsibility of the person who releases it. It helps a laboratory meet accreditation requirements; it does not by itself make a laboratory compliant.

8.The laboratory website

Your laboratory can have a public website at an address of the form yourname.claruslis.com. It is a separate service, and the program is complete without it. The first year is free with an activated licence, on that subdomain. After that it is renewed yearly for a fee, at the price then published, even if it stays on the subdomain; if the laboratory wants a professional domain of its own, such as yourlab.com, we reserve it for the laboratory and add its cost, and a domain reservation is not refunded in any case.

It shows only what you choose to publish: name, logo, address, hours, contact details and the tests you offer. If you print the result code on your reports, each report is encrypted on your computer before it reaches us, with a key printed on the patient's own paper and never sent to us; we keep a sealed copy we cannot read and hand it to whoever presents the code.

If a year is not renewed, the website keeps working for thirty days, then for sixty days shows only your name and telephone; after ninety days the address stops working.

9.Analyzer link profiles

When your laboratory links an analyzer, the program may send us its link profile (the analyzer's make and model, how it communicates, and which of its codes stands for which test) so that we can review it and offer it to other laboratories. It carries no patient, no result and no network address. By accepting the licence you agree to this and allow us to use and share the profile for that purpose.

10.What we promise, and your rights

We provide the software as described in its documentation, with continuous updates and the support described on our Support and Updates page. We do not promise that it is free of every defect, or that it fits a purpose you have not described to us.

Refunds follow our Refund Policy: a full refund within 14 days of purchase, and none after that. Nothing in these terms removes a right that Law 181 of 2018 on Consumer Protection gives you where it applies and does not allow a contract to set aside.

11.Limitation of liability

Except where Egyptian law does not allow it, our total liability is limited to the amount you paid for the licence, and we are not liable for indirect or consequential loss, including the loss of data that was not backed up. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

12.If the licence ends

If the licence ends because these terms were breached, you stop using the software and remove it. Your data remains yours: uninstalling does not delete it, and you can export it before or after.

13.Changes to these terms

We may update these terms; the date at the top shows the version in force. A change never reduces what a licence you have already bought gives you.

14.Governing law

These terms are governed by the law of the Arab Republic of Egypt. A dispute we cannot settle together goes to the competent Egyptian courts.